Returns Policy

Returns are possible if the items are in a re-sellable condition. Items can be returned with proof of purchase within 14 days of the item is delivered.

If returning an entire order, we will refund the delivery charge. When returning an item that was part of a larger order, we’ll re-fund the per-item charge for delivery you incurred. If the return needs to be collected, we reserve the right to recover collection costs.

The returned items will be refunded within 14 days after receiving them back. The refund will be made to the direct or credit card used to pay for the items.

If the item is being returned due to a fault, damage or de.condell-cms-row afect, you must inform us within 2 working days of delivery. We will refund the delivery charges and pay for the costs of returning the item.

A restocking fee may be applied to certain products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the products’ value that has resulted from the manner in which it was handled.

Please note we cannot refund perishable products such as paper bagged cement or tins of paint. Any special or made to measure products are not eligible for return unless faulty or damaged in transit. Made to measure products have a strict 24-hour cancellation period, after which there is no cancellation permitted once you are in receipt of your order.

Velux products are subject to a 25% re-stocking charge unless damaged or faulty. The boxes are security sealed and should not be opened unless guaranteed correct for installation.

Please contact us for further information and assistance with any returns.