Delivery

Delivery Schedule

  • A preferred delivery date can be entered when ordering the goods. These will be adhered to wherever possible.
  • The delivery date will be confirmed with the confirmation that the order has been placed.
  • Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (we will not pay your tradesman's costs in the event that the goods have arrived late, been damaged in transit or are not suitable for any reason).
  • Any delivery dates or periods quoted by the Company are estimates only, given in good faith and the Company shall not be liable for any loss or damages whether direct or consequential resulting from any failure to meet such delivery dates or periods. All goods shall be delivered to the Purchaser's premises in the United Kingdom and risk in the goods shall pass on such delivery. Goods offered from stock are offered subject to their still being available when the Purchaser's order is received.

Next Working Day Delivery

  • The order must be placed before 12 noon on the working day preceeding the delivery date otherwise the order will be processed the following working day.
  • Only those products marked as eligible for the next working day service will be delivered via the next working day service. Any other products on the order will be delivered via our standard delivery service.
  • If a product delivered by the next working day delivery service is returned there will be no refund of the next working day delivery charge.

Delivery Charges

Collection
  • Collection is free for any size order from either the Sutton or Horsham Branches.
Standard Delivery Charge
  • Orders with a sales value of over £300 (excluding VAT) will be delivered free of additional charge.
  • Orders with a sales value of £300 or less (excluding VAT) will be charged a delivery cost of £29.99 (excluding VAT).
Small Item Delivery Charge
  • Small items (marked as such as on the website) shall be subject to a delivery cost of £5 on all sales of £50 or less (excluding VAT).
  • Those orders of such items over £50 (excluding VAT) shall be delivered free of additional charge.
Steel Lintels Delivery Charge
  • Orders with a sales value of over £250 (excluding VAT) will be delivered free of additional charge.
  • Orders with a sales value of £250 or less (excluding VAT) will be charged a delivery cost of £29.99 (excluding VAT).
Insulation and Dry Lining Delivery Charge
  • Insulation and Dry Lining products are subject to a delivery cost of £34.99 (excluding VAT) on all orders under £300.
  • Those orders of such items over £300 (excluding VAT) shall be delivered free of additional charge.
Lead Delivery Charge
  • Orders with a sales value of over £400 (excluding VAT) will be delivered free of additional charge.
  • Orders with a sales value of £400 or less (excluding VAT) will be charged a delivery cost of £44.95 (excluding VAT).
Plumbing & Drainage Delivery Charge
  • All orders will be charged a delivery cost of £29.95 (excluding VAT).
QIC Trims Delivery Charge
  • All orders will be charged a delivery cost of £24.99 (excluding VAT)
Timber Delivery Charge
  • Orders with a sales value of over £225 (excluding VAT) will be delivered free of additional charge.
  • Orders with a sales value of £225 or less (excluding VAT) will be charged a delivery cost of £19.99 (excluding VAT).
Tools and Ironmongery Delivery Charge
  • Products from our tools and ironmongery ranges are subject to a seperate delivery cost of £9.50 on all sales of £100 or less (excluding VAT).
  • Those orders of such items over £100 (excluding VAT) shall be delivered free of additional charge.
Velux Standard Delivery Charge
  • Orders with a sales value of over £200 (excluding VAT) will be delivered free of additional charge.
  • Orders with a sales value of £200 or less (excluding VAT) will be charged a delivery cost of £29.99 (excluding VAT).
YBS Delivery Charge
  • Orders with a sales value of over £300 (excluding VAT) will be delivered free of additional charge.
  • Orders with a sales value of £300 or less (excluding VAT) will be charged a delivery cost of £24.99 (excluding VAT).

Standard Terms of Delivery

  • The purchaser must inform us of any shortages within 48 hours of delivery, proof of this must be written on the paperwork at time of delivery.
  • Collected orders will be free of additional charge.
  • All orders must be signed for on delivery.
  • An additional charge will be made if orders have to be redelivered.
  • If delivery is deferred then you may incur charges for storage.
  • Where goods are returned a restocking fee of 25% of the sales value will be payable. Please note that carriage will not be refunded.
  • No made to measure products will be refunded.
  • The purchaser must ensure that there is reasonable access to the delivery site. If this is not available an additional charge may be made.

Delivery Destinations

Delivery can be arranged to most destinations within mainland UK. Those postcodes not covered are:

  • AB16, AB21 - 22, AB30 - AB38, AB41 - AB56
  • BT1 - BT94
  • CA2, CA15, CA28
  • DD1, DD8, DD9
  • DG1, DG2, DG10 – DG14, DG16
  • FK18 - FK20
  • GY1 – GY9
  • HS1 – HS9
  • IM1 – IM9
  • IV1 – IV5, IV7, IV12 – IV13, IV21 – IV28
  • IV30 – IV36, IV40 – IV56
  • JE1 – JE4
  • KA1, KA4 – KA6, KA14 – KA15, KA18 – KA21, KA27 – KA30
  • KW1 – KW3, KW6 – KW17
  • KY6, KY7, KY8, KY9, KY10, KY13, KY14, KY15, KY16
  • LL49, LL58 - LL62, LL64 - LL78
  • PA17 – PA78
  • PH11, PH19 – PH26, PH30 – PH33, PH35 – PH38, PH40 – PH44, PH49 - PH50
  • PO30 – PO41
  • SA68, SA71
  • ZE1 – ZE3

Please phone our sales team on 020 8254 0066 if you wish to arrange delivery to these areas. If you do make an order via the website to one of these areas, please be aware that there may be an additional charge or delay in delivery. You will of course be contacted in advance by a member of our sales team to inform you of this. In rare cases, because of not having any stock in a distribution depot near you, or for other reasons, it may not be possible to fulfill your order, in which case you will receive a full, no questions asked refund. We must stress, however, that Condell Ltd are committed to full customer satisfaction and will always do our best to complete your order.

Local Delivery Destinations

Some products are restricted to our local delivery area. Those postcodes covered are:

  • BR1 - BR7
  • CR0 - CR9
  • E1W
  • EC1 - EC4
  • GU1, GU3 - GU5, GU8, GU12, GU15, GU16, GU18 - GU25
  • KT1 - KT24
  • RH1 - RH9, RH13, RH77
  • SE1 - SE27
  • SL0 - SL9
  • SM1 - SM7
  • SW1 - SW99
  • TN1 - TN4, TN11 TN15
  • TW1 - TW20
  • W1 - W14
  • WC1 - WC2

Kerbside Delivery

Kerbside delivery is standard on your order. As a customer this means your goods are not delivered to the doorstep, but onto the kerbside. The goods will be delivered to the point closest to the front door that is accessible by the vehicle carrying the goods.

Inside Delivery

Condell Ltd does not recommend that you request our drivers to drop your goods beyond the kerb of the property or to carry the goods onto the property. If you do ask the driver to come off the public highway onto the property with the vehicle, the goods, or both, this is entirely at your own risk and if the driver / vehicle damages anything (eg manhole covers / tarmac driveways / block paved drives / flagged driveways / gravelled and stoned driveways / public footpaths / grassed areas / walls / pillars / gate posts / gates / trees / hedges / telephone wires / lights etc) the cost of repair will be your responsibility, not that of Condell Ltd.

Therefore, if you ask our drivers to come onto the property, the property owner will be required to sign and date a disclaimer absolving Condell Ltd of all responsibility for any damage beyond the kerbline.

Direct Orders and Site Deliveries

The Company will despatch goods direct to a third party or site at the Purchaser's request. Goods sent to a third party or to a site are despatched at the Purchaser's risk.

Special Routing

Goods will be sent by any special route or carriers at the Purchaser's request. All goods so despatched are sent at the Purchaser's risk and any carriage and expenses incurred will be charged to the Purchaser.

Carriage

Carriage and haulage will be agreed and charged as appropriate.

Risk

The risk in the goods shall pass to the Purchaser on delivery.

020 8254 0066