Delivery

When will my order be delivered?

• At the checkout, there is the option to select a preferred delivery date when completing your order. We will always endeavour to deliver on the date selected, however we cannot guarantee availability from the manufacturer or the manufacturer’s delivery schedules. Our sales team will reach out directly to coordinate a suitable time if the preferred date cannot be adhered to.  

• Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (we will not pay your tradesman's costs in the event that the goods have arrived late, been damaged in transit or are not suitable for any reason).

How much will delivery cost?

All delivery charges are calculated at the checkout, and are dependant on the products selected for purchase. 

Standard Terms of Delivery

• The purchaser must inform us of any shortages within 48 hours of delivery, proof of this must be written on the paperwork at time of delivery.
• Collected orders will be free of additional charge.
• All orders must be signed for on delivery.
• An additional charge will be made if orders have to be redelivered.
• If delivery is deferred then you may incur charges for storage.
• Where goods are returned a restocking fee of 25% of the sales value will be payable. Please note that carriage will not be refunded.
• No made to measure products will be refunded.
• The purchaser must ensure that there is reasonable access to the delivery site. If this is not available an additional charge may be made.

Delivery Destinations

Delivery can be arranged to most destinations within mainland UK. Those postcodes not covered are:

• AB16, AB21 - 22, AB30 - AB38, AB41 - AB56, BT1 - BT94, CA2, CA15, CA28,DD1, DD8, DD9, DG1, DG2, DG10 – DG14, DG16, FK18 - FK20, GY1 – GY9, HS1 – HS9, IM1 – IM9, IV1 – IV5, IV7, IV12 – IV13, IV21 – IV28, IV30 – IV36, IV40 – IV56, JE1 – JE4, KA1, KA4 – KA6, KA14 – KA15, KA18 – KA21, KA27 – KA30, KW1 – KW3, KW6 – KW17, KY6, KY7, KY8, KY9, KY10, KY13, KY14, KY15, KY16, LL49, LL58 - LL62, LL64 - LL78, PA17 – PA78, PH11, PH19 – PH26, PH30 – PH33, PH35 – PH38, PH40 – PH44, PH49 - PH50, PO30 – PO41, SA68, SA71, ZE1 – ZE3

Please phone our sales team on 020 8254 0066 if you wish to arrange delivery to these areas. If you do make an order via the website to one of these areas, please be aware that there may be an additional charge or delay in delivery. You will of course be contacted in advance by a member of our sales team to inform you of this. In rare cases, because of not having any stock in a distribution depot near you, or for other reasons, it may not be possible to fulfill your order, in which case you will receive a full, no questions asked refund. We must stress, however, that Condell Ltd are committed to full customer satisfaction and will always do our best to complete your order.

Where will my order be delivered?

All orders will be delivered kerbside as standard. We work to high safety specifications and do not advise drivers to go beyond the kerb when delivering any of our stock.  Please contact us if you have any concerns regarding your kerbside delivery. 

Special Routing

Goods will be sent by any special route or carriers at the Purchaser's request. All goods so despatched are sent at the Purchaser's risk and any carriage and expenses incurred will be charged to the Purchaser.

Carriage

Carriage and haulage will be agreed and charged as appropriate.

Risk

The risk in the goods shall pass to the Purchaser on delivery.