Delivery

Delivery Information

Can I have my goods delivered?

We will deliver to your chosen address within mainland UK unless your postcode sits within our delivery exceptions below.

We currently do not deliver to the following postcodes:

AB16, AB21–22, AB30–AB38, AB41–AB56, BT1–BT94, CA2, CA15, CA28, DD1, DD8, DD9, DG1, DG2, DG10–DG14, DG16, FK18–FK20, GY1–GY9, HS1–HS9, IM1–IM9, IV1–IV5, IV7, IV12–IV13, IV21–IV28, IV30–IV36, IV40–IV56, JE1–JE4, KA1, KA4–KA6, KA14–KA15, KA18–KA21, KA27–KA30, KW1–KW3, KW6–KW17, KY6, KY7, KY8, KY9, KY10, KY13, KY14, KY15, KY16, LL49, LL58–LL62, LL64–LL78, PA17–PA78, PH11, PH19–PH26, PH30–PH33, PH35–PH38, PH40–PH44, PH49–PH50, PO30–PO41, SA68, SA71, ZE1–ZE3.

What will I be charged for delivery?

At Condell, we take pride in our diverse range of shipping methods that cater to your needs, wherever you are in the country.

As each order is unique, the shipping charge depends on your location, selected products, and delivery method. Final delivery charges will be calculated at checkout for complete transparency and convenience.

When will my order be delivered?

At checkout, you can select your preferred delivery date. We will always endeavour to deliver on this date, but cannot guarantee manufacturer availability or third-party delivery schedules.

If your selected date is unavailable, a member of our sales team will contact you to arrange a suitable alternative.

Where will my materials be delivered?

All orders are delivered kerbside as standard. To ensure safety, our drivers are not instructed to carry materials beyond the kerb. Please contact us if you have concerns or specific access requirements.

Standard Terms of Delivery

Shortages must be reported within 48 hours of delivery and noted on the delivery paperwork.
Collected orders are free from delivery charges.
All deliveries must be signed for. A charge applies for redelivery.
If delivery is deferred, storage charges may apply.
Returns incur a 25% restocking fee (excluding delivery charge).
Made-to-measure goods are non-refundable.
Reasonable access to the delivery location must be available; additional charges may apply otherwise.